Shipping & Returns

Shipping Policy

We are located in Brisbane, Australia. We ship our products Australia wide via Australia Post or Sendle (Courier Please & Fastway). Orders placed before 1.00pm Monday to Friday will generally ship the same day (Please note: This is same day dispatch and not same day delivery. If you select the courier shipping option (Fastway or Couriers Please), your order will generally ship the next day. For faster delivery you must select the Australia Post - Express Post shipping option). There will be some rare occurrences where our stock levels are incorrect and it may take up to 5 days to ship a certain product. Please note that we cannot ship orders on Saturday, Sunday or Public Holidays.

How much does shipping cost?

Shipping costs are calculated at checkout by the weight and location of the package. Postage can be estimated here Auspost Shipping Times, with the from postcode as "4017". Free Shipping over $99.00 & Regular Shipping options may be sent by Australia Post, Fastway or Couriers Please. If you wish your order to be sent with Australia Post please choose one of these options: "Australia Post - Standard" or "Australia Post - Express". Free shipping is only available for metro areas.

Do I need to be home for my package to be delivered?

No, you do not need to be home for Australia Post to deliver your package. Our standard is to mark the package as fine to be left in a safe area at the address. If you do wish to have it left please be sure to have your safe place registered with Australia Post or leave a delivery note with your order. We cannot guarantee that the Australia Post driver will leave the package, we can just direct them to do so. If you wish to sign for your package or have any special instructions, please leave a note at checkout and we will arrange this.

 

Shipping Times

In the metro areas of Adelaide, Brisbane, Sydney and Melbourne, you can expect your order within 1-2 days after they have been dispatched with Express Post. If you are just outside the metro areas or in large towns, it can take an extra day or two for your order to get to you. Deliveries further afield may take a week (and occasionally more) from the time of dispatch. See the shipping tables below for a more detailed guide to the shipping times to your area. With Regular Shipping & Free Shipping option, we cannot guarantee the shipping times but they will be close to the guide below.

 

Australia Post - Standard (Shipping Times)

Destination Area Delivery Time Destination Postcode
ACT - Canberra CBD & Metro 2-4 business days 2600-2601,0200-0250,3602-2639,2900-2920
ACT - Regional 5 business days 0251-0299
NSW - Sydney CBD & Metro 3 business days 1000-1299, 2000-2009, 1300-1920, 2010-2249, 2555-2574, 2740-2786
NSW - Outer Metro 5 business days 2250-2310, 2500-2530
NSW - Other 5 business days 2311-2338, 2340, 2348, 2350, 2351, 2413-2430, 2440, 2442, 2444, 2450, 2460, 2470, 2480, 2531-2554, 2575-2599, 2640, 2641, 2708, 2649-2650, 2653, 2665-2672, 2678, 2720-2730, 2787-2820, 2830, 2845-2877
NSW - Vic Border 5 business days 2640, 2641, 2708, 3689-3690
NSW - Rural 5 business days 2339, 2341-2347, 2352-2412, 2431-2439, 2441, 2443, 2445-2449, 2451-2459, 2462-2469, 2471-2479, 2481-2483, 2642-2648, 2651, 2652, 2654-2664, 2673-2675, 2680-2707, 2709-2719, 2731-2739, 2821-2829, 2831-2844, 2878, 2879
NT - Darwin CBD 4 to 6 business days 0800-0821
NT - Other 4 to 6 business days 0828-0832,0850,0851,0860-0871,0900-0999
NT - Rural 13 to 14 business days 0822,0835-0847,0852-0854,0872,0880-0889
QLD - Brisbane CBD & Metro 2 business days 4000-4004,9000-9299, 4005-4209, 9400-9596
QLD - Gold Coast 2 business days 2484-2490, 4210-4299; 9726;9728;9729
QLD - Outer Metro 2 business days 4210-4305, 4350, 4500-4510, 4520, 4550-4601, 4650, 4655, 4670,9597-9599,9700-9799,9880-9919, 9400-9596
QLD - Other 2 business days 4306-4349, 4351-4428, 4486-4487, 4494-4498, 4511-4519, 4602-4649, 4659-4669, 4671-4676, 4680, 4700-4703, 4740, 4810-4815, 4817, 4818, 4870,9920-9998
QLD - Rural 3 business days 4454-4482, 4488-4493, 4521, 4677-4679, 4681-4699, 4704-4739, 4741-4809, 4816, 4819-4869, 4871-4899
SA - Adelaide CBD & Metro 3 to 5 business days 5000-5005, 5800-5879,& 5006-5199, 5880-5999
SA - Other 3 to 6 business days 5203, 5211, 5214, 5223, 5238, 5241, 5244, 5251, 5253, 5255, 5260, 5264, 5267, 5268, 5271, 5277, 5280-5290, 5304, 5330, 5333, 5341, 5343, 5345, 5352, 5353, 5355, 5373, 5413, 5417, 5422, 5453, 5461, 5491, 5501, 5502, 5520, 5523, 5540, 5554, 5556, 5558, 5571, 5573-5576, 5600, 5602-5606, 5608, 5631, 5633, 5640, 5700, 5720
SA - Rural 3 to 6 business days 5201, 5202, 5204-5210, 5212, 5213, 5220-5223, 5231-5237, 5240, 5242, 5243, 5245-5250, 5252, 5254, 5256-5259, 5261-5263, 5265-5266, 5269, 5270, 5272-5276, 5278, 5279, 5291-5303, 5306-5329, 5331, 5332, 5340, 5342, 5344, 5346-5351, 5354, 5356-5372, 5374-5412, 5414-5416, 5418-5421, 5430-5452 , 5454-5460, 5462, 5490, 5493, 5521, 5522, 5550, 5552, 5555, 5560, 5570, 5572, 5577-5583, 5601, 5607, 5609, 5630, 5632, 5641-5690, 5710, 5722-5749
TAS - Hobart CBD, Launceston 3 to 5 business days 7000-7003,7250, 7248- 7325,7900-7999
TAS - Rural 3 to 5 business days 7020-7049,7054,7109-7216,7330-7500
VIC - Melbourne CBD & Metro 2 to 4 business days 3000-3010, 8000-8399,3011-3210, 8400-8899
VIC - Rural 2 to 5 business days 3211-3220, 3335-3338, 3340*, 3350, 3353-3356, 3427-3429, 3550, 3552-3556, 3629-3632*, 3660-3661, 3750*-3755*, 3757*, 3765-3767, 3782, 3785-3796, 3800-3806, 3810*, 3825, 3840-3844, 3910-3915, 3930-3934, 3975-3977*
VIC Other 2 to 5 business days 3221-3334, 3341-3349, 3351-3352, 3357-3426, 3430-3549, 3551, 3557-3628, 3633-3659, 3662-3688, 3691-3749, 3756, 3758-3764, 3768-3781, 3783, 3797-3799, 3807-3809, 3811-3824, 3826-3839, 3845-3909, 3916-3929, 3935-3974, 3978-3999
WA - Perth CBD 5 to 6 business days 6000-6005,6800-6899
WA - Perth Metro 5 to 6 business days 6006-6214,6900-6999
WA - Other 6 to 8 business days 6215-6699
WA - Rural 7 to 9 business days 6700-6770

 

Australia Post - Express (Shipping Times)

Destination Area Delivery Time Destination Postcode
ACT - Canberra CBD & Metro 1 business day 2600-2601,0200-0250,3602-2639,2900-2920
ACT - Regional 2 to 4 business days 0251-0299
NSW - Sydney CBD & Metro 1 business day 1000-1299, 2000-2009, 1300-1920, 2010-2249, 2555-2574, 2740-2786
NSW - Outer Metro 1 business day 2250-2310, 2500-2530
NSW - Other 1 to 2 business days 2311-2338, 2340, 2348, 2350, 2351, 2413-2430, 2440, 2442, 2444, 2450, 2460, 2470, 2480, 2531-2554, 2575-2599, 2640, 2641, 2708, 2649-2650, 2653, 2665-2672, 2678, 2720-2730, 2787-2820, 2830, 2845-2877
NSW - Vic Border 1 to 2 business days 2640, 2641, 2708, 3689-3690
NSW - Rural 2 to 3 business days 2339, 2341-2347, 2352-2412, 2431-2439, 2441, 2443, 2445-2449, 2451-2459, 2462-2469, 2471-2479, 2481-2483, 2642-2648, 2651, 2652, 2654-2664, 2673-2675, 2680-2707, 2709-2719, 2731-2739, 2821-2829, 2831-2844, 2878, 2879
NT - Darwin CBD 2 to 3 business days 0800-0821
NT - Other 2 to 3 business days 0828-0832,0850,0851,0860-0871,0900-0999
NT - Rural 3 to 4 business days 0822,0835-0847,0852-0854,0872,0880-0889
QLD - Brisbane CBD & Metro 1 business day 4000-4004,9000-9299, 4005-4209, 9400-9596
QLD - Gold Coast 1 business day 2484-2490, 4210-4299; 9726;9728;9729
QLD - Outer Metro 1 business day 4210-4305, 4350, 4500-4510, 4520, 4550-4601, 4650, 4655, 4670,9597-9599,9700-9799,9880-9919, 9400-9596
QLD - Other 1 business day 4306-4349, 4351-4428, 4486-4487, 4494-4498, 4511-4519, 4602-4649, 4659-4669, 4671-4676, 4680, 4700-4703, 4740, 4810-4815, 4817, 4818, 4870,9920-9998
QLD - Rural 1 to 2 business days 4454-4482, 4488-4493, 4521, 4677-4679, 4681-4699, 4704-4739, 4741-4809, 4816, 4819-4869, 4871-4899
SA - Adelaide CBD & Metro 1 business day 5000-5005, 5800-5879, 5006-5199, 5880-5999
SA - Other 2 to 3 business days 5203, 5211, 5214, 5223, 5238, 5241, 5244, 5251, 5253, 5255, 5260, 5264, 5267, 5268, 5271, 5277, 5280-5290, 5304, 5330, 5333, 5341, 5343, 5345, 5352, 5353, 5355, 5373, 5413, 5417, 5422, 5453, 5461, 5491, 5501, 5502, 5520, 5523, 5540, 5554, 5556, 5558, 5571, 5573-5576, 5600, 5602-5606, 5608, 5631, 5633, 5640, 5700, 5720
SA - Rural 3 to 4 business days 5201, 5202, 5204-5210, 5212, 5213, 5220-5223, 5231-5237, 5240, 5242, 5243, 5245-5250, 5252, 5254, 5256-5259, 5261-5263, 5265-5266, 5269, 5270, 5272-5276, 5278, 5279, 5291-5303, 5306-5329, 5331, 5332, 5340, 5342, 5344, 5346-5351, 5354, 5356-5372, 5374-5412, 5414-5416, 5418-5421, 5430-5452 , 5454-5460, 5462, 5490, 5493, 5521, 5522, 5550, 5552, 5555, 5560, 5570, 5572, 5577-5583, 5601, 5607, 5609, 5630, 5632, 5641-5690, 5710, 5722-5749
TAS - Hobart CBD, Launceston 1 business day 7000-7003,7250, 7248- 7325,7900-7999
TAS - Rural 2 to 3 business days 7020-7049,7054,7109-7216,7330-7500
VIC - Melbourne CBD & Metro 1 business day 3000-3010, 8000-8399, 3011-3210, 8400-8899
VIC - Rural 1 to 2 business days 3211-3220, 3335-3338, 3340*, 3350, 3353-3356, 3427-3429, 3550, 3552-3556, 3629-3632*, 3660-3661, 3750*-3755*, 3757*, 3765-3767, 3782, 3785-3796, 3800-3806, 3810*, 3825, 3840-3844, 3910-3915, 3930-3934, 3975-3977*
VIC Other 1 to 2 business days 3221-3334, 3341-3349, 3351-3352, 3357-3426, 3430-3549, 3551, 3557-3628, 3633-3659, 3662-3688, 3691-3749, 3756, 3758-3764, 3768-3781, 3783, 3797-3799, 3807-3809, 3811-3824, 3826-3839, 3845-3909, 3916-3929, 3935-3974, 3978-3999
WA - Perth CBD 1 to 2 business days 6000-6005,6800-6899
WA - Perth Metro 1 to 2 business days 6006-6214,6900-6999
WA - Other 2 to 3 business days 6215-6699
WA - Rural 3 to 4 business days 6700-6770

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please be aware that disputes after 30 days from delivery will not be excepted.

You should expect to receive your refund as soon as we received the time back to us. We process the refund on our end right away, however your bank may take a few days to release the funds back into your account. We cannot process a refund until we have receive the item back to us.

If you need to return an item you can contact us at info@petzoo.com.au and we will give instructions on how to proceed. We will notify you via e-mail of your refund once we've received and processed the returned item.